At DigitalPoke, we offer instant access to digital products such as templates, planners, UI kits, and content tools. Due to the nature of digital downloads, we do not offer returns or refunds once a purchase has been completed.
No Refunds on Digital Downloads
All sales are final. Once a digital product has been downloaded or delivered to you via email or website access, it cannot be returned, exchanged, or refunded.
We encourage all customers to read the product descriptions carefully before purchasing. If you have any questions about a product, feel free to reach out to us at info@digitalpoke.net before completing your purchase.
Exceptions (if applicable)
We may consider refunds in the following cases:
- You were charged more than once for the same product
- You did not receive access to your product after purchase due to a technical error (e.g. broken download link)
If your situation meets one of the exceptions, please contact us within 7 days of purchase with your order details.
Need Help?
If you experience any issues with your download, product usability, or need technical support, we’re happy to help. Just email us at info@digitalpoke.net and we’ll get back to you within 24–48 hours.